GOVERNANCE & STANDARDS
Our Protecting Consumers.
Supporting Partners.
Delivering Confidence.
Our Protecting Consumers.
Supporting Partners.
Delivering Confidence.
Across aviation, healthcare, retail and foodservice, our systems are built around food safety, allergen control, traceability and continuous improvement.Special Dietary Meals Ltd brings together decades of combined experience from specialists across multiple disciplines, including chefs, food developers, airline catering professionals, healthcare specialists, dietitians, nutritionists, quality assurance experts and individuals who personally live with food allergies, coeliac disease and specialist dietary requirements every day.This combination of professional expertise and lived experience allows us to create practical solutions that improve safety, accessibility and quality of life for millions of people.
Food safety sits at the heart of every brand within the Special Dietary Meals family.We work exclusively with approved manufacturing partners operating recognised food safety management systems, including BRCGS, SALSA, IFS and ISO-based standards where appropriate.Our products are developed, specified and supplied under documented food safety procedures designed to support compliance, consistency and consumer protection.From product development through to delivery, food safety remains our highest priority.
Managing allergens safely is fundamental to our business.Every product undergoes allergen assessment and verification, supported by approved suppliers, documented allergen control procedures and clear labelling protocols.Our expertise spans:
• Top 14 allergen-free programmes
• Allergen-controlled manufacturing
• Coeliac and gluten-free products
• Medical and specialist dietary requirements
• Airline and healthcare allergen management systems
Many organisations rely heavily on a "test and release" approach to allergen control, where finished products are sampled and tested before being released into the market.While testing has an important role to play, we do not believe testing alone provides sufficient assurance.Testing represents only a snapshot in time. It is based on a limited sample of a production run and cannot verify every ingredient, every batch, every process step or every handling decision that occurred before the product reached the consumer.True allergen assurance requires governance throughout the entire supply chain.Our approach considers:• Raw material sourcing
• Supplier approval and auditing
• Ingredient specifications
• Manufacturing controls
• Production scheduling
• Cleaning validation
• Packaging controls
• Product identification systems
• Storage and logistics
• Staff training
• Traceability and recall procedures
• Customer handling guidanceThis creates a layered system of protection that extends from farm to plate.Testing remains an important verification tool, but verification should never be confused with control.For organisations serving highly vulnerable consumers, genuine confidence comes from managing the entire process, not simply testing the outcome.
Quality assurance extends throughout the entire product lifecycle.From supplier approval and specification development through to manufacturing, storage, logistics and customer feedback, we maintain structured quality controls designed to ensure consistency and continuous improvement.Our systems are designed to support long-term confidence, transparency and accountability across every sector we serve.
We work with carefully selected manufacturing partners who share our commitment to food safety, quality and specialist dietary expertise.Partners are assessed using structured approval procedures covering:• Food safety certification
• Technical capability
• Allergen management systems
• Traceability
• Operational performance
• Regulatory complianceThis allows us to scale internationally while maintaining consistent standards across multiple markets.
Maintaining product integrity requires rigorous control from manufacture to delivery.Our supply chain systems include:• Approved supplier programmes
• Batch traceability
• FEFO stock rotation
• Cold chain management
• Logistics partner verification
• Business continuity planningThese controls help ensure products remain safe, compliant and fully traceable throughout the supply chain.
Through Libero Special Meals™ we support airlines, rail operators, ferry companies, cruise operators, airport lounges and travel catering partners with specialist dietary solutions designed to improve safety, confidence and passenger experience.Our experience spans:• Commercial airlines
• Premium and business class lounges
• Rail catering
• Ferry operators
• Cruise and maritime catering
• Airport hospitality
• Travel retailWe understand the unique operational challenges of delivering specialist meals in high-volume travel environments and have developed systems specifically designed to improve consistency, traceability and passenger confidence.
This meal is suitable for those following a meat-based allergen-free diet. Suitable for coeliacs and those allergic to milk (and all other top 14 allergens).
Meal codes covered: GFML, NLML
This allergen-free is suitable for those following a plant-based, Halal & Hindu diet. Suitable for coeliacs and those allergic to milk (and all other top 14 allergens).
Meal codes covered: AVML, GFML, HNML, MOML, NLML, VGML, VLML
This is a plant-based or meat-based meal suitable for those requiring a lower calorie, lower fat meal. Suitable for coeliacs and those allergic to milk (and all other top 14 allergens).
Less than 300 CAL, Less than 5% Fat, No Added Salt, (Medina Balanced Meal) LSML, Meal Codes Covered: LSML, LCML, LFML, GFML, HNML, MOML, NLML
